qb111's Privacy Policy

1. Introduction and Overview

qb111 is a trusted online casino and sports betting platform in Bangladesh. We are fully committed to protecting our users' privacy. This privacy policy describes in detail what types of information qb111 collects, how that information is used, who it may be shared with, and what steps we take to keep your information secure.

qb111 treats every user's personal information with the utmost care. We believe your privacy is a fundamental right, and we are always working to protect that right. This policy is an integral part of our terms of service.

2. Information We Collect

qb111 may collect the following types of information in order to provide its services:

2.1 Information You Provide Directly

• Your full name, date of birth, and gender
• A valid email address and contact details
• Residential address and postcode
• National ID card or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details
• Bank account information (for bank transfers)

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, language settings, and operating system
• Pages visited, click patterns, and session duration
• Login date and time, logout time
• Data obtained from cookies and similar tracking technologies

2.3 Transaction and Gaming Information

• Deposit and withdrawal history and amounts
• Gaming history, bet types, and outcomes
• Bonus and promotion usage records
• Details of contacts with customer support

3. Purpose of Information Collection

qb111 uses your information for the following lawful purposes:

• Account management: To create, verify, and keep your account secure.
• Identity verification (KYC): To ensure responsible gaming and prevent access by minors.
• Processing financial transactions: To manage deposits, withdrawals, and bonus payments.
• Customer support: To provide 24/7 assistance in resolving your questions and complaints.
• Fraud prevention: To detect and stop unauthorized use of accounts and fraudulent activity.
• Meeting legal obligations: To comply with applicable laws, regulations, and directives.
• Personalized experience: To analyze your preferences and gaming habits and provide more relevant offers.
• Communications: To send important updates, promotional messages, and notifications of policy changes.

4. Data Storage and Security

To ensure the security of your personal information, qb111 applies industry-standard technical and administrative measures. The key features of our data protection are:

• SSL encryption: All data transmitted through the website is secured with 256-bit SSL encryption.
• Secure servers: Your information is stored in secure data centers with no unauthorized access.
• Two-factor authentication: Two-step verification is available for additional account security.
• Regular security audits: Our systems undergo regular security testing.
• Staff training: All qb111 staff are trained in data protection best practices.

However, no method of transmitting information over the internet is 100% secure. While we make every effort to protect your information, we cannot guarantee complete security. Keeping your password and account details confidential is your own responsibility.

5. Sharing Information with Third Parties

qb111 does not sell or rent your personal information. However, information may be shared with third parties in the following circumstances:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
• Identity verification services: With third-party verification agencies to complete the KYC process.
• Technology partners: Software providers that assist in operating and developing the platform.
• Legal authorities: To comply with court orders, requests from investigative agencies, or applicable legal requirements.
• Business restructuring: In the event of a company merger, acquisition, or asset transfer.

Before sharing information with any third party, we ensure that they maintain data protection standards consistent with this policy.

6. Cookies and Tracking Technologies

The qb111 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, store security tokens, and remember language preferences.

6.2 Analytics Cookies

These cookies help us understand how users are using the website. This information is used to improve the quality of our platform.

6.3 Functional Cookies

These cookies are used to remember your preferences such as display settings, bonus preferences, and similar choices.

You can disable cookies by changing your browser settings, but doing so may affect some functionality of the website.

7. Data Retention Period

qb111 retains your personal information only for as long as necessary to fulfill the relevant purpose or as required by legal obligations.

• Active accounts: All information is retained while your account remains active.
• Closed accounts: Even after an account is closed, information may be retained for a specified period for legal requirements or dispute resolution.
• Transaction records: Financial transaction history is retained for an extended period.
• Promotional communications: Relevant information is deleted when you cancel your subscription.

8. Your Rights

As a qb111 user, you have the following rights regarding your own information:

• Right of access: The right to know what information we hold about you and to receive a copy.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured, machine-readable format.
• Right to object: The right to object to the processing of your information on specific grounds.
• Right to withdraw consent: The right to withdraw consent given at any time.

To exercise these rights, contact our support team via live chat or email. We will fulfill your request as quickly as possible.

9. Protection of Minors

qb111 is a platform operated exclusively for adults aged 21 and over. We do not knowingly collect information from anyone under the age of 18. If we are notified that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

The identity verification (KYC) process is our primary tool for preventing minors from registering. Please keep your account details out of reach of children.

10. Marketing and Promotional Communications

With your consent, qb111 may send you messages about promotional offers, bonus information, and platform updates. Every marketing message includes an option to unsubscribe.

• You may cancel your promotional email subscription at any time.
• Even after unsubscribing, transaction-related essential messages will continue to be sent.
• Notification preferences can be changed from your account settings.

11. International Data Transfers

qb111's servers and technology partners may be located outside Bangladesh. In such cases, your information may be transferred across international borders. However, we ensure that appropriate safeguards are in place in accordance with the relevant data protection standards.

For any international data transfer, we enter into data processing agreements with the relevant organizations and verify that their protection standards are equivalent to ours.

12. Third-Party Websites and Services

qb111's game lobby includes games from various software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These providers may have their own privacy policies. qb111 is not responsible for their data protection practices.

Our platform may also contain external links that lead to third-party websites. qb111 accepts no responsibility for the privacy policies of those websites. You are advised to read the privacy policy of any third-party service before using it.

13. Policy Changes and Updates

qb111 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will:

• Display a prominent notice on the website.
• Notify registered users by email (if the change is significant).
• Update the "Last Updated" date at the top of the policy.

Your continued use of the platform after the updated policy is published will be considered acceptance of the revised policy. Visit this page regularly to stay informed about the latest updates.

14. Complaints Process

If you have any concerns or complaints about data protection, please contact us. We take every complaint seriously and are committed to providing a resolution as quickly as possible.

After a complaint is filed, our data protection team will contact you, investigate the matter, and take the necessary steps. You will be kept informed throughout the entire resolution process.